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At bed345, your account data — including payment records from Nagad, Rocket, and Bank Transfer — is handled with clear rules about what we collect, why we collect it, and how long we keep it. Access to this service depends on your local law and eligible regions; reading this policy tells you exactly where you stand.
This policy sets out how bed345 collects and processes information when you use our platform. When you open an account, we collect the details you provide — name, contact information, and the payment method you use, whether that is Nagad, Rocket, or Bank Transfer. Transaction records tied to those methods are stored as part of your account history and are accessible from your signed-in account area. We collect data for two practical reasons: to operate your account correctly and to meet the compliance requirements that apply to regions where access is permitted. Data collected through payment flows — including wallet references linked to Nagad or Rocket — is processed only to complete the transaction and record it against your account. We do not sell your personal data to third parties. Cookies and similar tracking tools are used to keep your session active and to understand how the platform is being used in aggregate. You can manage cookie preferences through your browser settings. Any data shared with payment processors is governed by their own policies, which sit outside the scope of this document. Your use of this platform confirms you have read this policy and that access is permitted under the laws of your location.
When you transact via Nagad, the wallet reference and transaction ID are recorded in your account ledger. This data is used only to confirm the transaction and is not shared outside the payment processing chain.
Rocket transfer details are logged against your account at the time of the transaction. You can review these entries from your account history page; they are retained for the period required by applicable compliance rules.
Bank Transfer records include reference numbers and amounts as confirmed by the transfer. These are stored in your account and available for your review; contact support if any entry appears incorrect.
Session cookies keep you logged in across pages. Analytics cookies help us understand platform usage in aggregate. Neither type is used to identify you to third parties, and you can clear them via your browser at any time.
Understanding the boundary of this policy helps you know which data practices it governs and which fall under separate terms or third-party rules. The four areas below draw that line clearly so you are not left guessing.
Everything connected to opening and maintaining your bed345 account — the details you submit, your login activity, and changes made through account settings — falls inside this policy.
Records of deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer are covered here. How those payment providers handle data on their side is governed by their own separate policies.
Your browsing history within the platform, including which game categories you visit, is collected in aggregate for internal product decisions. Individual game session data is linked to your account but not shared outside the platform.
Links to external sites, payment provider portals, and any services outside the bed345 domain are not covered by this policy. Once you leave our platform, the rules of that third-party service apply.
You have concrete actions available to you under this policy. The most direct route is your signed-in account area: transaction history, personal details on file, and communication preferences are all visible and editable there without needing to contact anyone. If you spot an incorrect entry — a mismatched Nagad reference, a Bank Transfer amount that does not match your records — you can flag it through the account correction form or raise it directly with support. For requests that go beyond self-service — asking what data we hold about you, requesting deletion of an account, or querying how a specific record was used — our support team is the right contact. Requests of that kind are handled in writing so there is a clear record on both sides. Availability of these rights depends on applicable local law and the eligible region rules that govern your account.
Open the account history page after signing in to see transaction entries, payment method references, and login activity linked to your profile.
Personal details can be updated from account settings. For entries you cannot edit yourself — such as a payment record discrepancy — use the support contact route described below.
To ask what information we hold or to request account deletion, contact our support team in writing. Reference your registered account email so the request can be matched to the correct record.
If any part of this policy is unclear in relation to your specific account or payment method, support can clarify how it applies. Keep a note of the reference number you receive.
These are the contact paths available for policy-related questions. Use the route that matches the nature of your request — account corrections and payment discrepancies are handled faster through the account-linked channels.
Available from the support page when you are signed in. Use this for account-linked questions including payment record queries tied to Nagad, Rocket, or Bank Transfer.
Send written data requests — including access or deletion requests — to the email address published on our contact page. Include your registered account email in the message.
The help centre covers common policy questions, data handling explanations, and step-by-step account correction paths. Access it from the footer link on any page.
Our approach to data handling is built around the minimum-necessary principle: we collect what is needed to run your account and process your transactions, and we do not hold it longer than required.
Account access is protected through email-based authentication. If you believe your account has been accessed without your permission, use the account recovery path on the login page immediately and notify support.
Personal data is kept for as long as your account is active and for the period required under applicable compliance rules after closure. You can request a summary of what we hold by contacting support in writing.
You control session and analytics cookies through your browser settings. Disabling cookies may affect how some platform features behave, including keeping you signed in across pages.
When this policy changes in a material way, we will note the update date at the top of this page. Continued use of the platform after a change is posted means you have read the revised version.
These are the questions we hear most often about how this policy works in practice.
We collect the details you enter during registration — name, contact email, and the payment method you choose, such as Nagad, Rocket, or Bank Transfer. Transaction references generated by those payment rails are also recorded in your account ledger at the time of each transaction.
Yes. Your signed-in account area shows transaction history, payment method records, and login activity. For a full written summary of everything held under your account, contact support with a data access request and include your registered email address.
Open your account history and check the transaction entry in question. If the Nagad reference, Rocket transfer ID, or Bank Transfer amount does not match your own records, raise a correction request through support. Include the transaction date and the reference number shown in your account.
We do not sell personal data. Payment data passes to the payment processor only to complete the transaction — Nagad, Rocket, and Bank Transfer each handle that leg under their own policies. Outside of payment processing and any compliance obligations required by applicable law, your data stays within the platform.
Retention after account closure is set by the compliance requirements that apply to your region. We keep records for the minimum period those rules require. Once that period expires, account data is removed. You can ask support for the specific retention period that applies to your account.
Send a written deletion request to the email address on our contact page. Include your registered account email so the request is matched to the correct record. Eligibility for deletion depends on local law and any outstanding compliance hold periods that apply to your account.